Items usually require 2 to 3 business days to be ready for pickup by our courier, and based on the destination, the time to deliver the item varies between 5 to 9 Business days.

In certain situations, the product source may experience delay in arranging the products on the agreed time frame and accordingly, the overall shipment will be delayed. Our policy does not allow delaying the shipping more than 5 business days unless it is specified on the product information.

You should receive an email confirming your order shortly after you have placed it. If you do not receive that email, please check your Spam folder and see if you can locate it (Please mark “Not as Spam” to receive the emails directly into your Inbox). This is especially important because if you haven’t received the order confirmation email, you also won’t receive the email with your shipment notification and tracking information.

Please contact us @ info@lulurove.com if you could not locate the email.

Important notes:

  • After receiving the shipment, if you find any product is missing then you will have 3 days to inform us.
  • In the rare cases, a shipment can be stuck in customs and may need a declaration or additional documents from your side. If you are failed to provide the requested declaration or additional documents then we will not be able to offer any refund from our side because the shipment will be confiscated by the customs authorities.

 

Import Fees  is an additional fees that the customer should pay for the government and it may vary depending on the selected product and shipping method. The Import Fees is the taxes and duties that may apply and the customer is responsible to pay it. Customs regulations and tax rates applicable to certain goods may change regularly and we encourage you to keep an eye on the custom regulation in your country. The duty or tax rate is often determined by the classification of a good, which varies by country and region.